You probably shop for flooring so rarely, you shouldn't be expected to have the answers. But it's great to have the questions?
- Do you charge for an in-home estimate? If so, does it apply to the cost of purchase?
- Does the price include installation?
- If not, what are the charges and procedures for installation?
- What are the strengths of this particular choice versus another?
- Are there guarantees or warranties on the flooring? On the padding? On the installation?
- What features does this flooring have that makes it easy to maintain?
- Can I take a sample home to check how the flooring color will look in the room?
- What kind of padding or underlayment does this flooring require?
- How quickly will my flooring be installed after I place my order?
- If I buy an additional amount, could I minimize the number of seams in my room?
- To have fewer seams, is this carpet available in a 15-foot length?
- Who is responsible for removing and disposing of old carpet and padding? Is there an additional fee for that?
Other "things to know"
Before your purchase...
Here are a few other things to know or consider before, during, and after your flooring purchase.
When you go to the store, feel free to take fabric samples, pillows, carpet cushions, or bedspreads. Don't be embarrassed to take whatever you need to help you make the choice.
Your flooring installation shouldn't be scheduled until all your painting, wallpapering, or construction is complete. Your flooring should be the last element of your remodeling project.
Check the sample in your home, and be sure to check it during the day and at night. The lighting in the store could give you a completely different look than you'll find at home. Also, look at the sample on the floor, not just at eye level.
During the purchase... At the time of your purchase, a qualified "estimator" will come to your home to measure exactly how much flooring you will need. After that, make sure your cost estimates include everything, including padding and installation.
Many estimators also determine the layout of the carpet itself. If you are interested in where the carpet seams will be, feel free to discuss it with the estimator.
Keep a complete record of your flooring purchase using the form here. You will have all the information you would ever need if you have questions for Shaw or for your dealer throughout the life of your flooring. After the purchase...
Either the night before or the morning of your installation, vacuum the old carpet to minimize the airborne dust and particles that removing it will cause.
Make sure you get what you ordered. Save your flooring sample, and when the installer arrives, match the sample to the new floor. Verify the color, style, and texture. If it's not what you ordered, it's easier for everyone if you catch it immediately.
After the old carpet and padding have been removed, vacuum the subfloor.
Ventilate the room well during installation--open doors, windows, and run exhaust fans.
Vacuum the newly installed carpet immediately to remove loose fibers...and to get the perfect "first glimpse" of your beautiful new floor.
Maintaining the complete record of your flooring purchase will help you if you ever have questions for your dealer, for your installer, or for Shaw.
Record of Purchase
We suggest that you make notations on your flooring purchase while it's still on your mind and store it with your warranty information. Things that you may want to keep a record of are:
- Date of Purchase
- Retail Store
- Phone Number
- Salesperson
- Brand Name
- Style Name and Number
- Color Name and Number
- Type of Carpet Fiber
- Carpet Fiber Producer
- Installer
- Company
- Date of Installation
- Phone Number
- Warranties
- Carpet Padding Type
- Carpet Padding Producer
Shaw Advantage
Shaw Flooring Centers throughout the United States and Canada are a select group of carpet retailers who have aligned their stores with Shaw Industries. Like Shaw, we are committed to providing you the highest possible level of service and customer satisfaction.
You’ll find a comprehensive selection at our Shaw Flooring Center. Whether you’re shopping for carpet, ceramic, laminate, hardwood, or rugs, your choices will represent the complete realm of Shaw products.
Shaw Industries takes its commitment to research, development, and quality control to entirely new levels. You can be assured that your selections will be manufactured to the highest standards and supported by warranties that will provide peace-of-mind for years to come.
Abundant options and proven excellence are the first steps to a beautiful floor, but not the last. We will see that your entire decision instills confidence, from delivering the flooring on time to making sure it’s properly installed.
Star Assurance
With Shaw, making the best selection is written in the stars.
There are so many different options when you shop for carpet today. Without a system to accurately compare them, they can all start to look alike. Shaw's Star Assurance makes it easy. You can compare the features that are most important to you, which means you can be sure you're making the right choice.
Shaw's Star Assurance groups product features, price ranges, and warranty packages into three easy-to-understand categories: 3-Star, 4-Star, and 5-Star. You'll find the distinctive star rating on the top right-hand corner of most Shaw residential brands. Although there are a few exceptions within categories, the packages of features and benefits for each of the star ratings are outlined below:
3-Star Products
Residential products in this category carry the following warranties:
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Shaw Limited 5-Year Quality Assurance Warranty (warranty against manufacturing defects)
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Limited 5-year generic stain warranty (Stain Safety™ or other)
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Limited 5-year TEXTUREGARD® texture retention warranty, if the product meets stringent performance requirements and rating guidelines.
4-Star Products
Residential products in this category carry the following warranties:
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Shaw Limited 7-Year Quality Assurance Warranty
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Limited 7-year stain and soil warranty (either Shaw's R2X™ Stain and Soil Repellent, DuPont Stainmaster™, or Scotchgard™ Soil and Stain Release)
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Limited 7-year texture retention warranty, if the product meets stringent performance requirements and rating guidelines.
5-Star Products
The 5-Star, or luxury, products in this category carry the following warranties:
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Shaw Limited 10-Year Quality Assurance Warranty
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Limited 10-year stain and soil warranty (either Shaw's R2X™ Stain and Soil Repellent, DuPont Stainmaster™, or Scotchgard™ Soil and Stain Release)
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Limited 10-year texture retention warranty, if the product meets stringent performance requirements and rating guidelines
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30-Day Customer Satisfaction Guarantee
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Backed with SoftBac® Platinum, which carries a ten-year no-wrinkle/no re-stretch guarantee.
